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100 days easy returns Super fast despatch$9.95 Flat rate delivery
WE GIVE YOU OUR HAPPY DOG GUARANTEE
We are looking to meet your dog's needs not to just sell you stuff! So, if something you buy from us does not meet your needs you can ALWAYS return your gear (in new, resalable condition with its original packaging & tags) within 100 days of delivery. And Bob's yer uncle! Your refund will be sorted quick smart.
Just return it for a refund. No questions asked. To get the right size, you can place another order for the next size up or down on the website, and we'll get that out to you lickity-split. No waiting!
As long as the gear is new resalable condition, we will happily 🤠 refund you up to 100 days after your order using your original method of payment.
Just pop the gear back to us. We'll send you an email to let you know when it's all sorted for you.
PLEASE DO NOTE THOUGH:
All returned products must be free of dog hair, odour (including smoke), damage or signs of usage and in their original packaging. If your return needs to be cleaned you will not get a full refund as a cleaning charge will be deducted.
Hint: To get dog hair off your gear use some sticky tape, worth its weight in gold for this purpose!
PO Box 56
Katoomba NSW 2780
If your gear doesn't live up to your expectations or you think there may be a defect, please contact us straight away. We can usually organise a replacement for you (or a refund) pretty darn quick smart!
You aren't dealing with a big company of faceless voices and emails. This business is built on a great relationship with our customers. My pack and I will do whatever is needed to make your order a WIN for you. We want you and your dogs to be happy. And we want you to come back!
It's me, Zoe. And my dogs!
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We want your dog to be comfy.
- 100-Day Easy Returns
- Same day despatch
- $9.95 Delivery / $14.95 Express