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The bottom line is that we take your security and privacy VERY seriously. We NEVER share your personal information with anyone other than to provide direct service to you, and all information that you provide via the website is encrypted using SSL technology. Our payment system is fully PCI DSS (Payment Card Industry Data Security Standard) compliant, meaning the highest possible security for your credit card information.
Last updated: 1 February 2022
Waggle Canine Adventure Gear Pty Ltd (ABN 24 131 683 193) (“Waggle”) is committed to providing you with a high level of customer service. This includes protecting and maintaining the privacy, accuracy and security of the personal information you provide to us. Waggle voluntarily abides by the Australian Privacy Principles set forth in the Privacy Act (Cth) 1988.
Our websites may contain links to other sites that are not owned or controlled by Waggle. Please be aware that we are not responsible for the privacy practices of such other sites and you access these sites at your own risk. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that you visit to identify how it collects and uses personal information.
In the process of conducting our business, we are likely to collect a wide range of personal information about you. The type of personal information we collect generally includes your name, residential, shipping and billing addresses, email address, telephone or mobile numbers, as well as information about your transactions with us, including the products and services we provide to you.
If you are accessing our products and services via our website, we may use technology to collect information about your activities on our website, including the IP address of your computer (or other devices), and transactional data including your payment histories.
We do not collect "sensitive information" (such as information about ethnic origin, religious or political views, health information etc) from you.
If you are a participant of a competition organised by us, we may collect additional personal information from you. Please refer to the section "Competition Contestants" below for more information.
Waggle collects personal information directly from you when you submit it online (including via email and live chats) to a website operated by Waggle, by telephone, by social media platforms, or in person.
Cookies and web beacons
Information that you disclose publicly or via social media networks
Waggle provides contents and services on a range of platforms (including social media networks) with interactive features to which you may contribute. If you post your personal information in publicly accessible places or social media platforms, your personal information will become publicly available (subject to, where applicable, any privacy settings you have in place in social media platforms). Waggle will not be responsible for the protection of personal information you choose to publish this way.
Reviews and testimonials
If you provide a review for a product available on one or more of our websites, or a testimonial regarding the service you’ve received, you agree that we may publish part or all of your review, rating and associated photographs (in the case of a product review) or testimonial together with your first name (or full name if you so choose), suburb and state. This includes reviews and testimonials provided via our websites, email or social media platforms.
If you are a contestant of a competition held by us, subject to any "conditions of entry" to that competition and depending on the nature of the competition, we may be in possession of your photographs, images or recordings of your voice. By participating in such competition, you consent to us to reproducing those images or recordings on our website, and social media channels along with your name, suburb and state.
Waggle may use your personal information for the purposes for which it was initially collected or purposes related to such initial purpose if such purposes would be within your reasonable expectations. For example, to:
We may also use your personal information for purposes authorised by laws or regulations, such as to prevent or investigate alleged crime or fraud.
In addition, in order to improve and better our offers and service, Waggle may, from time to time, use your personal information to contact you to identify promotions, competitions, products and services offered by us that may be of interest to you.
By supplying us your information, you give Waggle permission to communicate to you via email, SMS, social media and telephone to inform you about products and services offered by us which are relevant to you. This permission is not limited in time unless you choose to opt out by contacting us using the contact information provided below, or by utilising an 'unsubscribe' facility on a communication we send to you in which case, Waggle will take steps to ensure you do not receive any such direct marketing information in future.
These third parties may be located in Australia or overseas, including but not limited to the United States.
We require these organisations to maintain the confidentiality of your personal information and also seek to ensure that they adhere to the Australian Privacy Principles. These service providers are not permitted to use your personal information for their own marketing purposes.
In addition, we may release your personal information under the following circumstances:
If you become aware that any information we hold about you is incorrect or out-of-date, please let us know immediately. We will be happy to accept updated personal information in writing from the owner of that information at any time.
However, in order to protect your privacy and security, we will take reasonable steps to verify your identity before granting you access or enabling you to make corrections of your personal information. Depending on the nature of your request, we may ask the owner of the information to complete a personal information request form.
Our objective is to respond to any request within a reasonable timeframe and no later than 30 days. We will inform you if this timeframe is not achievable.
In some circumstances, Waggle may not be in a position to grant access to personal information, such circumstances include:
Waggle takes reasonable steps to ensure that your personal information is protected from misuse, interference or loss and unauthorised access, modification or disclosure. We have systems and procedures in place to protect your privacy whenever we collect, store, and use or disclose personal information. We regularly upgrade these systems and review our procedures to ensure high standards of security are used to protect your personal information. However, since no system is 100% secure or error free, we cannot guarantee that your personal information is totally protected, for example, from hackers or misuse. If you enter personal information on our website, you should exercise due care to safeguard any passwords, or other special access features associated with your use of our website.
Our contact details are:
Waggle Canine Adventure Pty Ltd
PO Box 56, Katoomba NSW 2780
Attention: Privacy Officer
Phone: 1300 725 781