Just writing to say how much we love our purchase of pawks recently. Sophie has adapted to them well and it has solved the problem of scratching. Thank you for such a helpful website it was a pleasure to deal with you. 💬 Carol, Ashbury, NSW
Thank you so much for your awesome customer service! We think you're doing a great job and really appreciate the effort you have gone to! 💬 Lilly, Adamstown Heights, NSW
Zoe - purchase has been completed! Thanks for keeping me in the loop 💬 Colette, Rosetta, TAS
Love your work, thank you so much. Best customer service ever! 💬 Allison, Coogee, NSW
Just wanted to thank you for your excellent service and going above and beyond to get Lexxy's Gourdo and Torus water bowls to me. (I'm going to get a small Torus bowl for my mother-in-law's two little terriers.)Lexxy loves her new bowls and toy, though the rope on the Gourdo didn't last too long as she is an absolute terror when it comes to unravelling ropes of any kind! If you need a dog to test rope toys, Lexxy's your girl. :)As I am in a wheelchair, my husband Glen and our son Kai do all the throwing and running around with Lexxy. Thanks again from our whole family. 💬 Vanessa :), Callala Bay, NSW
Hi Zoe. What a surprise! I found Molly’s socks in the mailbox today (Sunday). So, on they went, and she’s padding around the house, and up and down the stairs, with joy. She loves them! And it’s so lovely to see her negotiate our wooden floors with such ease, as she used to when she was young.Thank you soooo much for your speedy response. I’m dead impressed! 💬 Maria, Hazelbrook , NSW
Brilliant, as ever, Zoe.Packet arrived yesterday, Wednesday. 💬 Jan, Cook, AC
Wow, that has to be the quickest service ever! Thank you, will be purchasing again from you. 💬 Bec, Dee Why, NSW
Thanks very much for all your help on Tuesday. The Express Post package containing the socks arrived yesterday so it did end up being an overnight delivery. I really appreciate you going above and beyond to get them to us so quickly.Thanks again for your help, and I hope you have a great weekend! 💬 Amanda, BERKELEY VALE, NSW
Good morning I would just like to pass on my sincerest thanks for your service on the above.Because the order was for a special color, it took some time to come from the US, under the current conditions, but I was kept in the loop with the procedure, and finally received the order Sept 24.In conclusion I would like to thank you for your perseverance and follow up of the order, and i would not hesitate in recommending your business! 💬 Jamie, ST LEONARDS, TAS
Ruffwear - The Beacon - I purchased one of these a couple of years ago... best thing... I live on a rural property .. one night the beacon fell off as dog careering around paddock (I think i didn't do up the catch properly) and was lost in the long grass..... 5 months later and many many sheep hooves later ... i found it again ..... charged it up and woo hoo ... it works like new... so .. five months lying in a paddock in all weather (minus 8's, rain, hail) and the beacon keep on going ... now going to purchase additional ones... cant live without it : ) thank you for supplying top quality products.... 💬 Lisa, Chifley, ACT
Hi Zoe! I thought I'd let you know that all collars, leads & harnesses have arrived safely.They look great 💬 Julie, SUSSEX INLET, NSW
Received, thank you! Brilliant service! 💬 Richard, Smiths Lake, NSW
Jut wanted to let you know my order arrived the very next day. Everything is exactly what I needed. Thank you so very much for sorting it out. You really didn’t need to refund the postage but that was very much appreciated. Thank you again.Happy dog and owner Kind regards Carina 💬 Carina, Narrabundah, ACT
Hi Zoe! Boots and socks arrived today. They seem to fit all OK. Socks are snug, but seem good. She has had one walk around the house, she was tentative, but did very well. Hopped into her bed and has been asleep for about an hour and a half, so their obviously not bothering her.Thanks for the quick service 💬 Scott, South Bingera, QL
Hi Zoe,Just letting you know that I received the correct lead last week. Thank you! I sent the shorter lead back to you today in the prepaid envelope.Thank you very much for an easy and pleasant experience. We'll definitely be back for more furry-monster accessories!!! 💬 Crevan, Surry Hills, NSW
Hi Zoe. Just a quick `thank you’ for sending me the harness via express post to make sure I received it promptly. It arrived this morning, which was an incredible service, and I think it is really easy to put on and I only wish I had known about this brand before I bought three others that we just can’t get on her. Thanks to your sending it so quickly, we now have it to take to the Training and Obedience Club training tomorrow afternoon. I will get some help there with the actual fitting as we have trouble doing that properly.We are obviously not up to much in fitting harnesses, but that is mainly because Lucy will not cooperate !! She is nearly six months old, big, and very hard to fit anything on because she just won’t sit still !!Anyway, we are very grateful for your help and know where to come when we need anything else.Cheers,Jill and Peter Hankinson 💬 Jill, Terrigal, NSW
Received Jasper’s rain jacket today and it fits perfectly. Thanks so much for your speedy delivery, we’d be happy to do business with you in the future and will certainly recommend you to all of Jasper’s friend’s parents! 💬 James, Glen Iris, WA
Hi Zoe! Thank you kindly for the quick delivery. The harness and socks made it a lot easier to enable our dog Lucy to retain some mobility in her old age! - Also saves my back!!! 💬 Louise, Preston, VIC
Harry just wanted to thank you for remembering that he really wanted the Grey K9 Utility Coat. He loves it. He looks good in Red, but Grey suits him so much better. I put them on both of them this morning as it was pouring & I was going out. I came home to find them both warm & dry. I took their coats off inside. 30 mins or so later Harry made it clear he wanted his back on. Now they’re both all snuggled up in their jackets ( not a warm house!). Thank you again for your excellent customer service. It’s appreciated 💬 Samantha, Bittern, VIC
Hi ZoeThank you very much I really really appreciate th refund. Glad I could get all th Dally hairs off it was not an easy job!! Again thanks for your excellent customer service.💬 Leanne & Spirit, Waratah, NSW
Extremely quick delivery and a great range of hard to find items. Thanks! 5 Stars! 💬 Kim, Walkervale, QLD
Thank you- I received the small harness – a much better fit. I attached a photo of Daisy in her harness. She has an unusual shape and the harnesses we have used in the past have either cut under her arms and left welts (as she is hairless underneath) or choke her around the neck.She is a puller on walks so we are both finding the experience a lot better now.I would like to thank you for such wonderful customer experience and I would recommend your company to everyone. I am happy for this to appear on your reviews on your site.:) 💬 Anne, seacliff, SA
Thank you so much., I have just picked up the order, awesome service, cheers Gerry 💬 Geraldine, Julimar, WA
HI Zoe, just wanted to let you know I received my yesterday, thank you. the front range fits perfectly , and the jet stream cooling vest had it's first try out this morning in the Qld humidity and worked beautifully. very happy with my order. 💬 Cherrilyn, Kilkiven, QLD
Hey you are a whizz!!!!! Thanks so very very much Zoe. Love Waggle and appreciate your excellent customer service! 💬 Bec, Healesville, VIC
Thanks Zoe. Now that is what I call super responsive and good customer service. Thanks for rectifying the error so quickly. Toby (my choccie lab) will be very pleased to have his new coat in this wild weather! 💬 Jennifer, South Mackay, QLD
Love your products and have informed all my doggie pals about you.. In a world full of dodgy on line businesses you have proved to be exceptional in your products quality, fit and function, but even more so in your customer service. 💬 Jan, NANNUP, WA
Hi ZoeI received the small socks, they are a perfect fit. Thank you for all your help in getting the right size.The customer service I have received from you has been excellent, I hope I have the opportunity to buy from you again.I posted the satchel containing the other 2 sets of socks back to you this morning (13 Apr) tracking number 600 36024497 092Thank you, it has been a pleasure doing business with you. 💬 Manuela & Buddy, macquarie fields, NSW
Hi Zoe,The harnesses have arrived on time… yeah! Many thanks for your pawsome help, much appreciated… :)Best wishes,Sigrid 💬 Sigrid, Bull Creek, WA
Hi Zoe,Thanks so much for our double coupler so I can walk our 2 babies much easier. We took them for a walk last night and they loved it! Your prompt service was just amazing and I received my parcel yesterday which was much sooner than expected. Will be sure to use you again for any further needs. Have a great day 💬 Vicki, South Wentworthville, NSW
You certainly make life easier, thank you Zoe :) no doubt I’ll be in touch again for a backpack and maybe a life jacket :) Thank you for everything :) Kate :)(Woof from Flash 💬 Kate, Beerwah, QLD
Thanks Zoe, your returns policy is awesome! and I appreciate smooth returns.Apologies about stuffing around so much - have had a 2nd dog coming to live with us, which is not the case anymore...Once my current pup gets to adult size/weight I'll be back shopping for himThanks again!! 💬 Vlad, Rydalmere, NSW
Gosh Zoe! If I was running a big business, I would definitely employ you in an Executive position. I was impressed previously when I ordered stuff thru you and nothing has changed with your customer friendly service. You really run this website & service well! 💬 Sandy, Penrith NSW
I completely understand that mistakes happens sometimes. Your way of dealing with it seems very sincere though.I’ve just gone through the same troubles with another website that didn’t deal with it very well and left me really disappointed.I love that you are ready with a new option, and I don’t have to chase it up with you. And the fact you called me to update me on what’s had happened just takes customer care to another level.I’ll be happy with the package being expressed shipped as soon as you have all the items.Thanks for getting back to me. 💬 Victoria, Port Hedland, WA
Hi Zoe. Thanks as always for your amazing support! I will get onto the laptop later tonight and work out exactly which combination(s) I’m after and I’ll get back to you.  💬 Erica, Ballarat, VIC
Thank you Zoe for getting these out to me so quickly. They are great, at first I struggled with them and thought they were too small but they have stretched a little and are perfect.Appreciated you service and assistance – thank you 💬 Fiona, Camp Hill, QLD
Thanks Zoe.I will always use Waggle for any of Flossy's needs.Mistakes happen in business and how you deal with it is a measure of what type of Company you are.Your service is exceptional and I will be recommending Waggle to all my friends that have Pets. 💬 Les, Perth, WA
I will certainly be buying from you again! Your service has been excellent. 💬 David, Tempe, NSW