We want you to be delighted!
If you receive an item and you are not completely happy with it, just return it to us in a new, resalable condition with its original packaging and tags within 100 days of delivery.
Same goes for anything that's not the right size or fit for your dog! Just return it for a refund. Place another order for the next size up or down on the website, and we'll get that out to you lickity-split. No waiting!
As long as the gear is in top shape when we receive it, we will happily refund your returned items using your original method of payment.
Note: All returned products must be free of dog hair, odour (including smoke), damage or signs of usage and in its original packaging with all included materials.
Where to send it
Just pop it back in the post to us at:
PO Box 56
Katoomba NSW 2780
Did something go wrong?
If have an issue with any product that breaks or you think has some other defect, please contact us straight away! We can usuallly organise a replacment for you from the manufacturer pretty darn quick!
It's really that easy!