Customer Comments

Your feedback makes our job so satisfying!

Hi Zoe,Thanks for your email and thanks for refunding the postageThat's great customer service :)I have a 22mth old border collie who had a toe removed at the end of last year and when she walks she knocks one of the others so I'm hoping that these shoes will eleviate her having to have another toe removed.RegardsDianne Dianne, Wheelers Hill, VIC

Hi Zoe. Nels coat arrived today. It fits like a glove thanks for all your help cheers Sue Sue, Wynn Vale, SA

Thank you so much! I needed the ZenPet Soft Recovery Collar in a hurry and I got it in a hurry. My dog is so much more comfortable with this on in place of the hard plastic vet supplied cone. Great product and excellent service! Lyn, Seymour, VIC

Hi Zoe,Sorry for the delayed reply, but yes, I did receive the correct chain reaction collar. Thank you so much! And I can't believe you're letting me keep the other collar! Wow, what a generous surprise! My little boy sure is spoiled :)Thanks for your fantastic customer service! Kelly, Redlynch , QLD

Hi Zoe,Thanks so much for getting back to us. Your service has been nothing short of exceptional and Kelly and i really appreciate thanks, which is why we're back. Thank youKelly Kelly, Hadfield, VIC

Thank you for the refund, and for sending the new set of ruffwear dog boots. They are just right for Sally, our 13 year old golden retriever.There was a slight problem with the boots rubbing on her feet, but we have solved the problem with putting little kiddies socks on her, and then putting the boots on.They fit well and her feet are not rubbing now.Thank you for your help in sorting out the correct size. We also used the glue you suggested over the tops of the shoes and so far so good!Thank you,Wayne. Craig, Heidelberg Heights, VIC

Thank you for the update and refund. Really appreciate it. Will definitely shop with you guys in the future. Selena, Alexandria, NSW

hi Zoe, thanks so much for being so accommodating … it’s a pleasure doing business with you. cheers sharon ☺ Sharon, Thompson Beach, NT

Made that tiny adjustment in the harness and it has given her that extra room.She is walking like a crab with it on, but will get used it! Thank you so much for your speedy and friendly help. We LOVE Waggle. Michelle, Carnegie, VIC

Thanks so much Zoe, honestly the best site ever to shop from. Donna, Goulburn DC, NSW

Thanks Zoe. Your company is certainly number one for customer service! 10 out of 10! Donna, Mudgee, NSW

Hey Zoe! Just wanted to thank you for all your help with the boots and boot liner. It’s a perfect fit and we’ve already taken it for a big run. My dog took to it immediately like a pair of old running shoes. They are sooo cute I wish they made a matching human version!!!And thanks so much too for the tuf-foot!! Much appreciated. The biobalm seems very good and I have already started applying it on his pawpads. Very easy to apply and it absorbed into the skin quickly without leaving any stickiness. Hopefully this will fix our paw issues.Thanks again!!!Best wishesJackiePS and thanks for the super quick delivery to Perth!!! Jackie Crawford, Perth, WA

Hi Zoe,I really appreciate all your efforts in trying to help! Lovely of you to suggest another company that may have them in stock and provide the link, and the suggestion for FreeSole. Thank you! I have been searching for a product just like this, but have not been able to find anything. Closest thing I found was a flexible rubber cement product from Bunnings used for plumbing... Not too bad, but not too great either! Thanks so much for the FreeSole recommendation. With regards to my order, please cancel and reimburse the payment (if it has been processed) back onto my card. I have found another supplier myself that appears to have them in stock and do express delivery. I am sorry we are not able to continue with the order. There were many online suppliers I looked at when deciding to place the original order; based on the fantastic reviews and the great looking website you have set up, I chose you. I can see why you have such fantastic reviews, your follow up regarding my order has been lovely. Thank you. Kind regardsNiome Niome, Mount Eliza, VIC

Hi Zoe,Just a quick email to say a big thank you to you for organising a replacement Carelift harness for us. It arrived just in time as our old golden retriever is epileptic and when she has a fit is put on the heavy duty meds and loses all power in her back legs.Again we really appreciate your help in getting the replacement. Our best wishes to you over the Festive Season and for 2017.RegardsWinston & Robyn Winston & Robyn, Frenchs Forest, NSW

Thanks so much. It arrived at 9.00 am wonderful service.Robyn Robyn, Scarborough, QLD

Good afternoon ZoeOMG! You’re sending us a new one? That is soooo awesome, and we’re so thankful. Yes, the fraying is getting worse, so it won’t be long at all before that clip is completely severed from the harness loop. Thank you so much once again, Zoe. We are truly impressed with the service from you guys.Much appreciated and have a great week.Kind regardsCyndi-lou ;)) Cyndi-lou, Gunn, NT

This is Bailey is his new boots. He isn't slipping on our floor and can even run up our hall for the doorbell! So far so good and if he continues to accept them this is a great outcome. The size seems to be good, but we need to make sure we have the Velcro done up tightly.We appreciate your help and also the very fast delivery of the boots - they were delivered to us here in Qld less than one day after I was talking to you. Now that's exceptional service. We will return the socks to you.Thank you very much from Bailey and his Mum and Dad. Kathy, Brookwater, QLD

Great service.Delighted with harness which arrived today.Keep up the good work.Very many thanks.Gillianne Gillianne, Adelaide, SA

Hi there,I just wanted to say a big thank you for the amazing customer service. I recently bought a thunder shirt for my puppy who has separation anxiety and not only was someone available to chat with me online to answer my questions about the product, it also arrived the very next day. I ended up returning the thunder shirt as puppy had calmed. I really appreciated the notification that my return had been received, and was surprised by how quickly the refund was back in my account. Thank you so much, I will definitely be shopping with you again!Adriana Adriana, Tullamarine, VIC

Hi Zoe, just wanted to thank you again for the replacement conditioner that arrived via express post today, beautifully packaged so it couldn't be damaged. We sincerely appreciate your wonderful service.Kindest regardsNicky and the rest of the Robinson pack Nicky, Melbourne, VIC

As always awesome service! James, Northbridge, WA

Hi ZoeI'd like to thank you for your service - for keeping us up to date with was happening with our order, for sending it express when it came in, and for the treaties that came with it. One can't ask for more than that, and we'd be happy to buy thru you again.I'd be only too happy to review the boots once we've put then thru their paces! CheersBarbara Barbara, Nannup, WA

Dear Zoe,Thanks Very Much for sending our dog’s Ezy Dog Floatation Vest so quick under short notice.We very much appreciated the service.Buster can safely do his rehab swimming at Lake Narracan this we end while the speedboats make waves.He also swims during the week in a heated dog pool. Buster tore his cruciate ligament in 2013,but is now a” Hastings Howler” doing what he loves “fly ball”.His joints get a little inflamed so swimming or floating in the water with me is a good recovery.Our team has had 5 weekends straight for a 2nd ,a 3rd & 2x 1st, he has been under a bit of pressure,once again many Thanks.Kind Regards, Shirelle, Cranbourne north, VIC

Hi Zoe,Ive just received our goodies and Im over the moon with them; well the girls have their new collars on, looks very smart and Coco has her new job – to carry the backpack, she seems very content with it.I 'll let you know how we go with the thunder jacket.When I can get them to stay still together, I will get a photo and send it to you.Thanks again for all your help and for quickly getting them out to us. Katrina, Strathpine, QLD

Fantastic. If they are in at the same time as the harness could you please send them all together. Also. You may be getting a few orders for the palisaides pack in the next few months. Im part of a dog hiking group and have been recomending these packs for our upcoming overnight hikes next year. I told everyone that you are the person to contact as you are soo helpful and great to deal with. Kim, millgrove, VIC

Awesome thanks so much! I'll send it off to you later today for a refund and i'll place another order tonight for the singletrak pack.Thanks again so much,love your service and appreciate it so much! Kate, Golden Grove, SA

I will package the harness and return it, thank you, and sorry to have put you to unnecessary work. Your service is terrific! & you always sound happy! Funny thing to say, but it is the positive, happy tone of your posts which gives me that impression.Good wishesJan Jan, Cook, ACT

Thank you so much Zoe!! You have an awesome customer service! If that's time the collars still get missing then we will know the courier deliver driver would know something about it! Thanks again! Regards, I-ling (Angela) Angela, Lyneham, ACT

Good afternoon ZoeHave added a review, but will send a photo or photos tomorrow that you can use. Thanks so much for such a brilliant product, awesome and efficient service. Will be purchasing again from you guys!Kind regardsCyndi-lou Cyndi, Gunn, NT

Delighted with the boots. My Rottweiler Boris didn't like them at first but in no time did not even know he had them on. He is walking so much better now even though one of his paws is quite damaged. I believe he is allergic to either a grass or the food we are giving him and his paws have become rather raw. The boots arrived in 2 days which is great service. I will recommend your business to all my friends. Peter, Warrnambool , VIC

Just wanted to thank you for your fantastic service. The Ruffwear Web Master harness I ordered for my escapologist whippet arrived within 2 days of ordering it online. I found the harness on the manufacturer's website in the US but was annoyed they didn't deliver to Australia. So I started trawling for Australian stockists and found you straight away. Based on this experience, I would definitely buy from you again. My pup seems a bit overwhelmed by all the buckles, but I suspect that will pass as soon as he is outside and walking with the rest of the pack. Thanks again! Angela, Kambah, ACT

Excellent. Thanks so much for your troubles and patience with me. I still have to get some photos together to send you with my dogs covered in ruffwear. Your service is next to none. I really appreciate how easy ordering and things as getting replacement clips sorted. So easy with you. Thank you so much Zoe. Donna, Goulburn DC, NSW

Thank you so much re the approach pack info. Will place my order this week with you and organise some photos. Thanks Zoe and well done on your business...best online store for my dogs for sure. Donna, Goulburn DC, NSW

Hi there Harness arrived today. Thank you. I am really impressed with your service.Now for the assembly and hopefully a good fit!CheersBobbee n Greta Bobbee, Nth Warrandyte, VIC

Package arrived , thanks. Brilliant service and the Doggles look great.Regards,Dennis Dennis, Noosaville, QLD

Thank you very much! I have received the new order of booties and they fit perfectly! Asha has already been for a run in them... Thank you once again for your amazing service and product! Kirsty :) Kirsty, Baldivis, WA

Hi Zoe,Thank you so much for the prompt refund (unlike my very tardy reply!!) and great service.Kind RegardsLiz Bosler Liz, SANDRINGHAM, VIC

Hi Zoe Just to let you know that my order arrived today!Thank you for your good service and quick response to email query.Many thanksKate Kate, yanchep, WA

Hi Waggle Team, Just letting you know my package arrived today and I have unfortunately ordered the wrong size for my Collie Asha! They are too tight for her. I have put in a new order and will return the booties tomorrow! They look great and I cant wait to have a snug fit for Asha to run in! :) Thank you for your great service..Thank goodness I am able to return them, no stress! Have a lovely day, Kirsty Kirsty, Baldivis, WA

Thanks again for your fast shipping! Paul, Leumeah, NSW

Thanks so much Waggle for awesome service! This is such a great product that my basenjis ate the one off the dog I was looking after within 5 min's of the dog being in my house. Panic stations!!! The only site in Australia that had exactly the same collar and delivered it before the dog went back to the owner. Thanks Waggle :-) Priscilla, Queanbeyan West, NSW

Hi Zoe, Thank you so much for doing the exchange. I did expect to pay for postage at the very least and still am happy to do so… you shouldn’t have to cover that. Thank you again Zoe, your professionalism and care is second to none. Many thanks once again. Angela Angela, Eltham, VIC

Hi ZoeI might do the turn up ball whenever I do the next order, I'm sure there will be another order! Thanks for the great customer service :) Regards and woofs from us! Jackie, Merewether, NSW

Hi Zoe,Thanks for the great service, can't imagine what it must be like managing returns and exchanges for such a big company, or when there's technical issues like today, but you made it so easy and stress free! Can't wait for the bigger harness!Thanks again!Keturah Keturah, Dianella, WA

Zoe,Wanted to let you know that I received the package last week. The stuff fit well and look great, so thank you very much for your patience with my questions etc.Regards,June June, Berowra, NSW

Thank-you for your exceptional customer service. I received my parcel today and the products look great. Joanne, ROCKINGHAM BEACH, WA

Thanks for your fabulous service guys! Eddie's Ruffwear boots arrived within 24 hours! The fit is great and he ran 8km in them this morning :-) Carla, East Launceston, TAS

Thanks zoe. If you could send one today that would be great. I will post the other one back today. Thanks for all of your help. Your company has such amazing customer service. Its nice to see these days Kim, millgrove, VIC

Thanks Zoe. Sensational service as always!Kind Regards,Carla. Carla, Kew, VIC

Hi Zoe,You guys are the best, no one could beat you on service! We've having a lot of torrential weather and the pup sleeps with me in a tent at night so toilet trips in the rain make for a very wet dog in tight quarters!Thank you so much for that!!Cheers,Az Az, Murwillumbah, NSW

Thank you so very much for all your help in regards making Serina's humans happy with her new collar. This one is a great fit. Snuggles right around her neck.It dries relatively quick and, although, it has no reflective components on it, it is beautiful on her.Anyway, we wouldn't mind to give a great feedback on the collar, but much more on your wonderful, helpful and absolutely lovely customer service!Thanks again for your wonderful help. As you products seem very endurable I might not order from you again for a while. However, won't forget Zoe! Katharina, Mt Barker, WA

Thank you very much for the quick prompt response and excellent service! Julien, Sydney, NSW

Hi Linda (or Zoe!)Thank you so much, we had intended exchanging for next size, unfortunatelynot now needed, I am sure in time wewill be in contact with Waggles again,Great service,Many Thanks,Shay Seamus, South Turramurra, NSW

Thank you for your great service! Perhaps you could invent a blow up collar with a long oval shaped diameter to cater for big dogs with longer necks! I will certainly buy one! Kate, Melbourne, VIC

Thank you Zoe!It has been a pleasure dealing with your company. Mandy, Brunswick East, VIC

Good morning Waggle. Just to let you know I have returned the first order of sox. I put in mail this morning.Thank you for the excellent service. John, Constitution Hill, NSW

Many thanks to Linda and Zoe for all your help in getting the right boots for our dog Barney. They arrived last Friday and we put them on the next morning for his walk in the park, and they are a tremendous success, less than five minutes and he forgot he had them on, just perfect for the conditions here in Perth. Once again thank you both. Dave & Barney, Perth, WA

Fantastic product (The Quencher Bowl), exceptional quality, dries quickly and rolls up small enough to go into the side pocket of the "Singletrak Pack" Highly recommend. Extremely pleased with the quality of service from these guys provide as well. Karen, Holmesville, NSW

Thanks very much service is fantastic! I have just posted back the other pair of boots. Cheers! Andrew, Port Gunn, NT

Hi, just want to say thankyou for your quick service. I put an order in for 2 cool Coates on either Sunday or Monday night, they arrived yesterday. One coat was was a little too big for Chino, so that coat is going to my mothers Spoodle Tilly, and I ordered a 3rd coat yesterday.i will try to send in photos of them wearing their coats, especially because they are smaller dogs.yI tell all my friends about your shop, when they are looking for harnesses etc. Anna, Asquith, NSW

Thank you for your great service. The boots were on the front doorstep when we were heading to work this morning. John Starkey, Constitution Hill, NSW

Dear ZoeIn June of this year we lost our beloved Jedd. The arthritis that had caused him so much trouble in the last couple of years became unmanageable and he increasingly lost the use of his back legs. Thank you for all of the help and support you gave us in coping with our lovely boy’s decreasing mobility. The boots were of tremendous help and even more so the harness that enabled us to assist him to stand. Our vet was most impressed with the harness and we have left the harness with him to pass on to any patient that he feels will benefit. I know that without your help we would have had to say goodbye to Jedd much sooner. Thank you again.Please take us off the newsletter list – we will not be replacing our fur baby. No one could take Jedd’s place, he was one in a million.Again many thanks, and have a happy and safe Christmas.Warm RegardsChris Chris, Eumundi, QLD

Thank you very very much for your fantastic service. I received my parcel yesterday and Charlie (my dog) is just so happy and excited. Can't wait to get into the water now with her Life Jacket. Anne Hemmings, North Ryde, NSW

Hey Zoe, replacement buckle for Nells coat arrived today, thanks very much. Prompt service - I like this shop!! Phil, new norfolk, TAS

Hi; Thank you for your prompt nad courteous service!I ordered on Sunday na dreceived Tuesday! Wow!Thanks! Peter, Hamilton, QLD

Dear Waggle,I am returning these boots as they don't fit George. Owning a Great Dane is a size challenge at times. I'd like to thank you for your excellent service. I certainly will recommend Waggle to friends with dogs. I am keeping the socks. They're cute!Kind regards,Jen Jen, Heathridge, WA

Customer Service Masterclass. 5* ServicePlaced my first order with Waggle on Monday and with express deliver received my goods the next day. Unfortunately the order was incorrect. After a quick email to Waggle Canine Adventure Gear replacements were dispatched along with a prepaid bag to return the incorrect goods. Everything corrected by Thursday. You only know how good the company your dealing with is when things go wrong. I cannot praise Waggle highly enough. Nigel, Adelaide, SA

Many thanks and congratulations on your very speedy delivery service - about 15 hours from order to delivery! Meryl, Melba, ACT

Thank you so much, we love the harness and so does Hobo (our dog), It is awesome to walk him with and I can actually walk him now. You have saved us having to find him a new home and we are forever grateful.Thank you so much.Kristy Cooper Kristy, Dubbo, NSW

Amazing - order is here. Mats are awesome and just what I was looking for. Great service, thank you lots :-) Jan, Hobart, TAS

Thanks Zoe,I received this today and it is great! Fits perfectly, may have to get another for my other dog :) Thank you for your prompt service and for upgrading to Express so that I got the parcel before we went away. I appreciate it very much.Regards,Trudi Trudi, Tanjil South, VIC

I just love your site and great quality dog gear. Well done and keep up all your friendly service.Again many thanks for your lovely product.Mr Ozie loads his canine saddlebags with cuttlefish on the beach after a storm and is given to people who have birds that can't make it to the beach. Regards Kathleen Kathleen, Nabawa, WA

Zoe,Thanks! As always - great service!! Can't wait to get those harnesses in the mail. I will post a pic of the girls for you!Cheers,Jasmine Jasmine, Weston, NSW

Package has arrived. Harness looks like a quality product. Just gotta work out to put it on Boy BoyHa!!Thanks for your excellent customer serviceIf I want to buy anything else for my dog, I will definitely be using waggle.com.au Jen, Belfield, NSW

i called to order this great harness for my paralysed Doberman and received it the very next day. excellent service.the harness was so easy to fit and works great. helps to guide her and support her giving added confidence. excellent product. eddie, Penrith, NSW

Thank you for a smooth transaction. Great communication throughout the process. I knew what was happening. The socks arrived and have helped our ageing Kelpie stop slipping and sliding on our floor. Awesome service Highly recommended ++++ Sue Kelly, Annerley, QLD

Just to let you know we received the gorgeous socks for our greyhound Wolfe and he loves them so thank you very much. Poor Wolfe had one of his front legs amputated because of bone cancer so these socks are making life much easier for him as we have polished floors and only a few hall runners! Thanks again, we are really impressed with your great website and excellent service. Joanne Rudge, Glencoe, QLD

Thankyou so much for organising the seat extender for Maximus, to tell the truth we haven't used it yet but we will. Mick took Maxie to the vet this morning for his fortnightly arthritis injection and didn't think to use it before they left. We first took him for a play in the back yard and he barks at the poodles next door which triggers the response to have a poo, he did and we thought we were safe to get him to walk up the stairs (from Waggle) onto the back seat. Half way to the Vet he decided he wanted to have another poo, dogs, anyway it landed on the sling (also from Waggle) and wasn't too much of an ordeal to clean it up. The things we do for the dogs we love, the items we have bought from you guys gets used regularly, we taught him to use the steps going into and out of the car and they are a life saver coz Max is 12 now and not as agile as young dogs, he loves the sling which attaches to the headrests and today the sling saved the back seat of our new car from getting stained so we really are grateful for the aids you guys have provided for us. Enjoy the weekend. Julie, TULLY, QLD

thanks Zoe we have been happy walking again since the new harness arrived. as soon as i unpacked it Abby was so happy she carried it around until we went for a walk. fits perfect, so glad i asked for your help, thanks again Shane, kelso, TAS

Hello, I just wanted to say thank you for a great service and product.. As well speedy delivery!Kind regardsJudy Judy Taylor, Angourie, NSW

I received my order at my house only one day after my order. That's great!! Thanks so much. It was effortless and seamless to buy from you and I would recommend you to others. Adele Henry, Orange, NSW

Thank you for such excellent service. Georgia loves her sox and they have really made a difference to her mobility. I'll be recommending your company to all my doggy friends and my vet. Anna Maraspin, Kinglake, VIC

Dear Zoe, Scruffs PFD has just arrived and is a perfect fit! We can't wait for the weather to get nice and to go for a paddle. Thank you so much. I am very happy withe quality of your product :) Cheers Esther Esther, Wynyard, TAS

Thanks, you’re a star! Not often you get service like this these days J When Dex is rocking out his new set of rear boots I’ll have to get a pic in to enter him in the monthly draw Adam, Cairns, QLD

On the 8th of this month i purchased a product off your site, it arrived in todays mail and i am just emailing to say how pleased i am with your customer service, rest assured i will tell my friends about your company and will probably purchase in the near future. Thank you Jeannine, Broken Hill, NSW

Thank you very much for your exceptional service. Ordered yesterday and arrived today.Well done, highly recommend you. Joan, Marulan, NSW

Hi there, just wanted to send a quick thanks for your speedy service. I ordered my pooch a new winter coat yesterday at 1.30pm and it arrived at 8.30am this morning in Victoria. Very impressed (and so is the dog!). Thanks again. Clare, Ringwood, VIC

As always Zoe, superb service thankyou.Punch has never worn a coat before, so didn't quite know what to make of it. It didn't take long!Bull Terriers are so hard to fit, this k9, looks great,& the fit is perfect.Thankyou again Zoe.Regards Sally, Sharyn, & Punch. Sally, Terrigal, NSW

Hi Zoe,Man you guys are efficient! Thanks for being awesome! Have a great day! Emma, Carlisle, WA

Received goods yesterday. Thanks for all your help. I would recommend your company any time. Pam, Brompton, SA

Hi Guy's I ordered yesterday and there it was waiting for me when I came home from shopping at 10.30 this morning. Thankyou. It is a pleasure to order from a Company that is so efficient. Can't wait to pick Punch up from day care, so she can try out her new hammock in the car. Thankyou again. Sally, Terrigal, NSW

Hi. Just letting you know order arrived today.Thank you so much for such a great product, and a very quick delivery. One very very happy pup & one very happy owner. Best Regards, Sue Sue, REID, SA

Thank you for EXCELLENT service and look fwd to doing business with u again! Mary, Main Beach, QLD

Hi Zoe,It's Colleen here - I just wanted to extend my gratitude towards your awesome customer service - you're polite, prompt and generous - a big A plus mate:) Colleen, Round Hill Road, QLD

Hello,Thank you for the Micro Dog Floatation Vest, and for getting it to us so quickly. We needed it for yesterday (Thursday), I ordered it on Monday, and we received it in Perth on Wednesday. We were very happy with the service.The vest fit our toy poodle Theodore perfectly, and gave him the confidence to swim with us while out on the boat, and play in the shallows of the water which he would normally avoid. We were very happy with the fit and quality of the vest as well as the service we received from you.We would definitly use Waggle again, and would not hesitate recommendng you to our friends and family.Thank you.Emma, Ashton and Theodore Bee Emma, Carlisle, WA

Hi Zoe We got our Ruff Web Master. It arrived today & it fits great. Wow it did come before the weekend! Annette, Lemon Tree Passage, NSW

I purchased a Ruffwear Approach Pack for my American Staffy. I asked for help on sizing and the feedback I got was prompt and very accurate. The size you helped me choose fits her perfectly and the service and delivery times were outstanding. A very happy customer! Tamzyn, Kalgoorlie, WA

We love all the Waggle gear that we have bought for our Dogs, and you guys are such a great company to deal with, so helpful, speedy delivery and the BEST quality Dog products we've ever seen……Thank you once again,We will place our next order soon.Have a GREAT weekend to all the Pack at Waggle Fiona, Lismore, NSW

Hi Waggle TeamIt's Colleen - one of your happy customersI recently purchased a Dog Robe Medium from you guys and I absolutely love it but it's a little short and tight for my girl - sorry guys I measured her and thought a medium would suit her perfectly but hasn't worked - so I believe the large would be ideal and more comfortable for room to manouver. I'll send it back to your address and order 2 large yellow robes along with the lounger dog bed:)Great service, prompt delivery and smooth move with the complimentary peanut butter cookies - thumbs up Waggle Team!Col:-) Colleen, Round Hill Road, QLD

I love your great range of adventure gear, and that your shipping fees are so good! Megan, Melbourne VIC

A big thanks to Waggle for excellent service! I had been let down at the last minute by another supplier and called to see if I could buy a dog bed through you guys in time for Christmas. The phone service was friendly and helpful, and my order arrived exactly when you said it would and was exactly as described. I will definitely be coming to you first for all my dog needs. Highly recommended! Catherine, Stanmore, NSW

Would like to thank online chat for helping me choose the right size ezydog life jacket for our Staffy, Rocky. It arrived within 24 hours and Rocky looks great in it. Can't wait to take him out for a swim and this time not worry about him getting tired. Christina, Cranebrook, NSW

Thank you very much, I received Louie's life vest today and it is a perfect fit. Thanks for the fast delivery, just 24 hours! Lindell, Sydney, NSW

Thank you for sending me the Walky dog bike fitting.My German Shepherd loves it ! We are both very happy with the product & the prompt delivery. Vicki, Winmalee, NSW

Hi! Just wanted to say thanks for your fantastic service. My truck tether and travel harness arrived first thing this morning. I'm really impressed with the quality and the fact that I only ordered them yesterday afternoon. Not used to that level of customer care! Thanks again, have a great day. Ryan, The Basin, VIC

I would like to thank you for the Grip Trex shoes we received today for my Siberian Husky. You arranged fast delivery for me and he will now be able to not only learn to lift his rear paws more, but wearing the shoes will prevent him from encountering any further problems with his claws and paws. They are of fantastic quality with no other products currently on the market being even near the same. Phoenix says a BIG THANKYOU!! Paws up!! Krystyl, Riverhills, QLD

Thank you for the prompt arrival of the Thundershirt for my 20 month old cocker spaniel. He loves to wear it, and it has helped him with his separation issues. Pauline, Mirboo North, VIC

Hi Zoe,thank you very much Molly's thundershirt arrived today.Thanks for your emails keeping us informed,Very pleased.Warm regardsBill Bill, woy woy, NSW

Thank you for that. You are soooooo quick. The measurement was fine at 5cm but when they arrive I will try them and let you know. I will keep my fingures crossed - he needs them so bad.Thank you again for all your efforts, you have been a wonderful help and a very easy lady to deal with. Barbara, Maddington WA

Wow! Received the Thundershirt I ordered the very next day ~ now that's customer service! Gae, Bensville NSW

Just wanted to say thanks very much. Service is great - Received the goods on Tuesday which was fantastic. Both my dogs love their new collars. Christina, Pymble, NSW

Just wanted to say we received our product and we really appreciate the great and prompt service. The jacket looks really good and we really loved the how quick we got it. We will definitely be shopping with you in the future and we will also recommend you to all our friends. Joumana, Peakhurst, NSW

Hi there, I ordered a thundershirt from you 24 hours ago & to my amazement it has arrived already! Thanks for your prompt service & the little treat was a nice touch! Bec, Melbourne, VIC

I received the parcel today :) Love the collars thanks! Always such great service!! Chantal, Lake Albert, NSW

I really appreciate how you are always so easy to contact and get back to me straight away with an honest Answer. you keep me upto date with my order at all times so I feel very comfortable knowing where my order is upto.. its very rare to fine a Company as friendly and helpful as your self's! Thank You :o) Beth, Gymea, NSW

A friend recommended me to Waggle and I am glad he did, my dogs have already tested out their new gear at the beach, less than two days after I ordered them!!! Absolutely the best service and great products online. Thank you! Jodi, Cooroy, QLD

Your exceptional customer service never ceases to amaze me! Its only superseded by the superb quality of the products you stock. Lorraine, Longford, TAS

Thanks very much for your assistance today and for the amazingly quick dispatch time. Can't wait to test out the boots on our Lab, Cosmo. Carlie, Sutherland, NSW

Hi Zoe, thanks for your prompt action and fantastic service. Not many places give such attention anymore, I’m impressed ! Have a great Christmas with your pack too !!! Ellie, Greensborough VIC

Thank you so much for our greyhound socks. They fit our greyhound Dizzy perfectly and have helped to relieve his corns when we're walking. Also, thank you for your quick and efficient service. The delivery came within a couple of days. Emma, Frankston, VIC

I have been more than impressed with the service and support I've received from WAGGLE. There are a few items that I spotted on your website that would be great for prezzies. So, I shall be back as I have no intention of sourcing them from any other business than WAGGLE! Lynette, South Granville NSW

Thank you so much Waggle for superb service! My goodies arrived 2 days after I ordered them. Waggle is the best online pet shop I have found. I will continue to use, and highly recommend, Waggle to anyone! Thanks again - Waggle on! Mel, Murrumbateman, NSW

I would like to say how impressed I am with your service. My parcel arrived yesterday and has been used already with success.I will have no hesitation to use Waggle again. Anne, Westleigh NSW

By the way, I am loving the other products I bought from you, it has made walking the dog everyday that much easier! Cassie, Kawungan, QLD

Thanks, your service is impeccable. Peter, Melbourne, VIC

Hi Zoe - thanks so much for the great service. The gear arrived just now ... looks good! Christine, Karabar, NSW

Another great experience with Waggle.com.au at first I couldn't get through on the phone but after having a good customer service experience with them before, I knew that it was unusual for them. So I sent them an email enquiry from the webpage and within hours I received a phone call and they answered all my questions :) I had found similar products for a few dollars less on other websites but believe in supporting good companies like Waggle. I will recommend Waggle to all my puppy parent friends. Nicole, Broken Hill, NSW

The Waggle.com.au website is very user friendly and payment was professional and appears secure which is always reassuring when shopping online. I was very impressed when I received my order as there was a complimentary Fridge Magnet and Peanut Munch biscuts for my puppy Oscar. Unfortunately the zipper on my carry bag broke, however it only took a quick email to Zoe at Waggle and she made a few enquiries about getting a replacement bag. Within days a new bag had arrived, and again with another magnet and biscuts for Oscar. Waggle have a very strong interest in the customer satisfaction of the people ordering and the dogs whom the products are intended for. I was very pleased with the genuine willingness to assist and professional and friendly customer service. I would definately recommend dealing with Waggle. With regards to the product, I purchased the Petbuckle Car Travel Kit. I work in law enforcement and drive highways quite frequently, I would hate to see the results of an inferior quality pet car harness and don't regret a cent spent on Oscar's safety. Initially I thought the tether would be too short, but it's actually great that it is shorter as he can't lean into the front area of the car.Waggle on! :) Very happy Nicole & Oscar. Nicole, Broken Hill, NSW

Thank you so much for fast delivery of the ruff wear harness. It is awesome, and i really don`t know why I did not buy one earlier. My dog has 3 legs and finds it hard to walk upstairs and even walk over 150m, but with this harness i can help him move better and he seems to have more stability. thank you so much, will definitely recommend Serena, Sydney, NSW

Great to be able to discuss my dog's problem with someone who understands their products and can suggest which boot would suit my dog. To not have to guess which product will do the job not only saves me money but gets me the right boot. Thanks for the wonderful service, I would highly recommend them. Wendy, Tasmania

Thank you for the fast reply. It's such a shame about the walkydog bike leash but i understand that suppliers at times can be delayed for one reason or another. As i was planning on taking my trip before the end of this month, i will regrettably have to take up your offer to cancel the walkydog from my order.On another note, i would just like to mention how pleased i am with the products and customer service i've recieve so far from waggle. I have recommened your website to many of my furry-parent friends and will continue to purchase my canine adventure gear from you! Melissa, Menai NSW

You are awesome, the coat and collar arrived today, man that is super fast delivery. Really looking forward to getting home so Rosie can try them both on! Thanks once again. Paul, Melbourne VIC

Thanks for your fast, friendly communication and excellent service - it's why I keep returning...plus Jack loves the dog biscuits :-) Kate, Wynyard TAS

I'm impressed - very impressed. and thankyou. Norm, Winchelsea VIC

Just a quick note - my precious dog was recently diagnosed with cancer and 2 weeks ago had her front left leg amputated. I have now purchased 4 items from your website - a harness so that I can help her get around when needed, boots and socks to help her navigate slippery surfaces and now this vest that she will use in her hydrotherapy. I will in future being purchasing some coats etc. I have always shopped at pet barn but they didnt have any of the items i needed to help her. Your website is fantastic - very informative and easy to use and your services is second to none in terms of communication and delivery. Stacey, Brisbane

Thanks so very much for the most quickest delivery and prompt service I have ever had ....Brilliant I received our doggie back pack on Friday morning and we have been putting it into action ever since what an answer to all our prayers ....God why didn't I see that 5 years ago. Charlie our cocker spaniel/red setter has already become accustomed to have it on twice a day. We have been so thrilled and we now know that walking in so many ways walking will be such a wonderful experience for all of us, Charlie included... Who knows in time he may not even need the back pack with the weights in it. I am so very sure that we will use your service again in the future.The stress has been lessened by 90% wow couldn't believe it. It has been worth ever cent to buy it my only regret is we didn't know about this product earlier say 4 to 5 years ago what a truly fantastic idea. Cheryl, Perth WA

Just wanted to say thankyou for your absolutely excellent customer service this morning and for being amazingly helpful. Having spent half of Saturday on the phone to Telstra and accomplishing absolutely nothing, it is nice to know that some places still value customer service. Thanks again, will definately keep you in mind for future needs. Tracey, Parkville VIC

The coat is perfect! It arrived today! Perfect fit and looks adorable! Now just have to see if he likes water!!! Many thanks for your quick and reliable service. Kay, Carlingford NSW

Many thanks for your excellent service. The Thundershirt arrived this morning but, boy, what a challenge it is to fit it to a large wriggly puppy :-)) J., Hawker, ACT

This pic of Sambo my 6 year old Kelpie cross was taken 2 weeks after he became paraplegic from an explosive disc which penetrated his spinal cord while running in our yard. As you can imagine I was devasted, he was operated on & I was told to put him to sleep as he would never be able to walk again. I decided his life was worth everything & I would give him a chance at the very least. He always loved swimming in our pool so when I bought him home from hospital the first part of his recovery therapy was swimming. His waggle life jacket was invaluable as it gave him more confidence in helping keep him afloat. I think the ball in his mouth says that he is enjoying himself. It is now 8 months since his injury & I am happy to report that thru love & dedication he has 55- 60% movement back in his hind legs.Thank you Waggle for supplying such great products, I know that your life jacket has been a big help in Sambos recovery in helping him excersise & enjoy activities like swimming once again. Debra, Marayong, NSW

Ziggy is a 17 week old Italian Greyhound, and lives in outback NSW. Out here the sun is intense, and the prickles are razor sharp. Neither will bother Ziggy any more. We love the quality of your gear, and your service was unbeatable.Thanks again from another happy customer. Shelley, Broken Hill NSW

I just wanted to say a big thank you for the lightning speed delivery. Ozzie is very pleased with his shoes and I must say this is the only one that he has not tried to get rid of. Finally he can have his daily walks without mum worrying about paw dermatitis. Cristina, Stanmore NSW

We recently purchased a pair of Ruff Wear boots to go on our skiing trip in NSW. I requested fast postage as we eft it very last minute and the package arrived in 2 days along with a treat for Quin (our Lakeland Terrier) and beautifully packaged, well done! It's not often we receive such outstanding service with online purchases. Tim, Adelaide

Just purchased the Planet Dog Orbee Glow ball, Occhi loves it, he is a Gundog so loves the soft feel I believe which is great as he has taken no interested in other balls. Necia, Warrnambool, Vic

This is definately my new favourite website!! Sooo much fun. Great products. Unbelievably prompt service. Well made, beautiful website full of goodies! And I havnt even picked up my puppy yet!!! Jasmine, Abermain, NSW

Can't complain about the service!! The item I ordered arrived today. Thank you very much. Sharon, Seaford SA

I would just like to say thank you for the very prompt service and quick delivery. The new boots are great on Jessie. She is running around all over the place and not in any pain from her feet. We've only put them on her back feet which are the problem. So thank you again very much. Cheryl, Callala Bay, NSW

The leash and extra socks arrived today. Thank you for the great service! Taurie, Sydney NSW

I just wanted to say thank you for the speedy delivery of Teddy's backpack! I love it and he loved the doggy treats!Thanks so much for the emails and fantastic communication! I'm looking forward to using the backpack (when it stops raining!) Joanna (and Teddy), Ainslie ACT

All the goodies arrived safe and sound today! (Inv 6348) They boyz would like to join me in thanking you for their wonderful backpacks, leads and leashes....and delicious treats!Thank you for the marvellous service we have received from Waggle. We will most definitely be recommending you to any other doggy owners who want to know where we sourced the backpacks from.Many thanks and “woofs” from your Qld Waggle on! Fan Club. Heather, Banjo & Cooper, Kobble Creek, Qld

Thank you for the speedy delivery of my dog's cooling coat.. She will also enjoy the complimentary biscuits, thank you so much..Most members of our flyball club have your cooling coat, & next time we are wearing them I will take a photo for you.. Liz, Blacktown, NSW

My ADA Service dog Tiggy and I received our Waggle parcel on Monday. He loved the blue bone straight away (photos attached as promised). And thanks for suggesting the ball on a rope. It is easier for me to hang on to and I can run over the rope with my chair and he can use the ball as a tug toy. He loves it. Amanda & Tiggy, Wagga Wagga, NSW

Just want to say thank you, I have just recieved my 'bottoms up' harness and really happy with this product :) Sharon, Fortitude Valley, QLD

Have this morning received our doggie booties - many thanks. Pugslie loves them! he has a sore paw and need to wear something on it - he thinks he looks rather smart in his new booties! Thanks. Maureen, Mangalore, TAS

I have my order already! wow thats was fast! thankyou, I love the back packs. I am sure my dogs will too :) your service is very professional, and friendly and i most definitely will use it again for more items. thanks once again Nicky, Karratha, WA

I received order today thankyou very much, the harness just looks too cool on our big buddy Tyson, excellent service. Karen, Bowraville NSW

I recently purchased DOGGLES from you for my 14yr old girl who could not bear the sun in her eyes. She used to actually SHUDDER and fall back on her hind legs as soon as she went outside on a sunny day, and walks became almost impossible. I took her to a Canine Eye Specialist who suggested that sun glasses might help.Now, she is happy in her Doggles and goes out into the sun without a flinch, and she had her first decent walk the other day and was able to enjoy it.I am so glad I found your website and could get this wonderful product for her. It has changed her life for the better. Audrey, Ashgrove, QLD

Hi there. I just wanted to let you know how much my dog loves her K9 Float Coat! She had one of her front legs amputated 3 weeks ago due to bone cancer. We thought her days of swimming, which is her favourite activity, had come to an end but thanks to the K9 Float Coat she can still swim with confidence. The single large opening for the front legs is perfect as it doesn't rub on her scar and it also accommodates her remaining front leg which has moved to a more central position. I would recommend it to any owners of amputee dogs. Sharyn, Rockhampton QLD

Thankyou for your excellent customer service, i have referred your website to many people. Brendan, Nedlands, WA

Thank you very much. I am very impressed with your organisation's efficiency and sense of fair play. Will definitely spread the word up at the dog park! Kath, Maroochydore QLD

Thank you so much again for your excellent service. Love your website and your range of products, keep it up, your type of web based business is a lifesaver†for a small town like mine where I have difficulty obtaining quality gear for reasonable prices. KJ and Delambre, Carnarvon, WA

Hi! I received the life jacket yesterday morning and went straight to the beach to try it out. I must say, I have been very impressed with your service and efficiency (especially after a bad experience with another online pet shop). Nikki, Allambie NSW

Just wanted to say thanks for exchanging my order after I got the sizing wrong. Fantastic customer service. Rebecca, Ettalong Beach NSW

I love the K-9 overcoat I purchased and your prompt service thankyou. Dallas, Howlong, NSW

Just a short email to say thanks for sending out our dog boots so promptly. We bought them because she had chronic dermatitis in her paws and we had been unable to stop her chewing her feet. The boots have been an enormous help, relieving the pain in her feet and also restricting her persistent chewing. We have since had her allergy tested only to find that she is allergic to insects. She will be wearing these boots for a long time to come. I have to say that on browsing the net there are no other boots that come close to the quality and durability of these. She also finds them really comfy and adjusted to wearing them well. Even though they are more expensive, the quality surpasses any other boots we've seen. Everywhere we go she is the centre of attention in her red boots. People have photographed her persistently wherever we go. Anyway, thanks for your help and prompt service. Vana, Phillip Island Victoria

I have been recommending you to everyone I know - I was thrilled with the Ruff Wear K-9 Float Coat as you are aware but I was so impressed with the free shipping and the speed at which it arrived - thank you again. Rachelle, Box Hill North VIC

Received the doggie coat today and it is really lovely and looks great on, (the dog not me).. thanks for the great service! Berny, Altona VIC

I would just like to tell you how fantastic your range is and how wonderful your service is I will definately be shopping with you again! Kylie, Maryborough QLD

Hello and thankyou for dispaching my order so quickly! The shoes are great! Our dog has three weight-bearing toes missing on his right front paw. He usually limps when he walks. We tried the new shoes tonight - the limp is gone and our dog loves his new shoes! Jacqui, Gulmarrad NSW

Just a quick note to let you know that we received our Ezydog float vest in good order & it's a perfect fit - thanks for such prompt delivery - just in time for our summer hols! Janice & Buster (woof!), Harrow VIC

Just a quick note to say how much I loved the collar I ordered from you. Amazingly quick postage; had it within 24 hours of ordering it! The songbird pattern is gorgeous and good quality too. My pug Delia has enjoyed modelling it for all of her friends, and we will pass on your site details to others. Sally, Canberra ACT

I cannot believe the difference the Swamp Cooler has made to Mysti. Thank you for finding all this great gear! Sue, Erskineville NSW

Paris recently had a stroke and lost feeling from the waist down. However with physio, regular exercise and swimming she has regained almost 100% use of al legs. Her right leg is a little behind so I use the waggle doggie bootie on her right back leg so she does not drag her foot. She lifts it beautifully on her walks and can now run till her hearts content. Thank you so much!!! These shoes are much better than a regular doggie beauty they are the best and last forever. Paris's dreams are almost complete as she nears a full recovery! Toni, Southport QLD

Chilli looks so cool in her backpack! we have done many walks with it already, andi must say it works great one of the best things i have purchased forher, and for me as well, we can both now go for longer walks. So many people have commented what a great idea it is. Susi, Robertson NSW

The Ruffwear Web Master Harnesses we bought for our dogs are fantastic - finally a harness that our dog Angus can't escape from. The service and help we received from the guys at Waggle was the best. We will definitely be back. Thanks." Bronwyn, Brooklyn Park SA

Just got the gorgeous boots for our boy Seamus. All I can say is that they are a smash hit. Seamus just loves the kong, sadly over the last few years we have had some claw strippings, OUCH!!. Because he is an olympic kong athlete, there was no way in the world that life would be at all enjoyable without "kong - time". But now that he has his boots - let the games begin!!!!!!!!!Just wanted to let you know that you have made our gorgeous goldie - Seamus very, very happy!!!!! Great service too. Many Thanks. Helen, Brisbane QLD

I received my order today as described below. Just wanted to say thanks for the quick delivery and an excellent product. Faye, Rosebud VIC

I have received the Waggle shoes, and aren't they fabulous!!! Many thanks. Wendy, Bella Vista NSW

Hello. Last week I ordered an Ezydog flyer online from you (Monday night). This item arrived Wednesday morning to Toowoomba. Thank you for your prompt service and excellent on-line price. Mike, Toowoomba QLD

What a fantastic customer service you provide. Thank you. Your company should be very proud of it's staff. Jennifer, Sydney NSW

Dear Waggle, Thank you for all your assistance with the sizing of the dog jacket I ordered. The large size is great. I am an instructor at The Companion dog club of Canberra and we tell as many people as possible about the excellent quality of goods and services. Shane, Canberra ACT

Thanks heaps for such wonderful service. The toys arrived yesterday (that is amazingly quick for Darwin!) Ruby is delighted and loves her new toys!! Will definitely be buying from Waggle again! Mel, Darwin NT

Hi I just wanted to thank you for the 4 great ruffwear leads I ordered. I'm very happy with them. They're comfort. Much appreciated. Bryan, Leura NSW

Waggle Canine Adventure Gear Rules! Anthony, Newcastle NSW

The small gourdo has been most successful. How nice to find a toy that is tough enough for action, yet is small enough for a little terrier's mouth. Thank you. Deirdre, Edgewater WA

FINALLY a great dog gear website! Thank you for your wonderful range of quality products plus all the need to know info - AND for being Australian owned and operated. Sarah, Beaudesert, QLD

Thanks Waggle. Goods arrived safe and well within only a few days of ordering. The harness is perfect and Symba loves wearing it. Thanks again for your wonderful service. Sarah, Beaudesert QLD

I have just received my purchase and just wanted to say THANK YOU for exceptional service, quality and prompt delivery. I am very impressed and will certainly recommend you to all my friends. Caroline, Kairi QLD

Just a quick note to say thanks for the super fast service with the Fuzzyard towels - they were trophies for Hungarian Wirehaired Vizslas at our show on Sunday, and the exhibitors were really pleased with them! Thanks again - the site is bookmarked. Ros, Tallong NSW

We love WAGGLE!Heaps of people in the dog park have asked us where we got Ruby and Milly's fabulous coats - we tell them to get online to Waggle.com.au as they are the best canine online store in OZ!Cheers to everyone at Waggle - you rock! Mell, Mark, Ruby & Milly, Canberra ACT

Hi guys! Just a quick note to say thanks for the amazingly fast delivery of a PetBuckle Travel Harness and Ruff Wear Go Between bowl. I ordered them yesterday afternoon at about 3:15pm Queensland time and the parcel arrived this morning at about 8:30am! I was very pleasantly surprised and can't wait to try out the harness on my 9 week old Bull Arab cross. Thanks again and I will certainly be spreading the word about how great waggle.com.au is! Katherine, Fortitude Valley QLD

Just to let you know the SeaDog Vest arrived and is great !!! Love your store and your service, see you again soon! Joelle, Narrabeen NSW

Hi :-) I am very impressed with how quickly the backpack arrived, Thank you. :-) P.S love the backpack! Caroline, Kiama NSW

Amazing! Your customer service is so prompt and efficient. A 5 star effort - thank you! Lorraine, Longford TAS

I would like to thank you for the very fast delivery on my order. My friends were so impressed with the quality of the products, I managed to get a couple more orders for you. Thanking you again for the terrific service. Narelle, Lithgow NSW

Thanks so much for getting this coat to us and our beautiful old Staffy Brim, so quickly. Great service! Much appreciated by us and by Brim most of all, who is very warm and snuggly - the coat fits her perfectly!! (and she is highly visible at night which is great as she is black!!). She is 14 this year, the vet calls her "Superwoman" as she has survived snake bites and corn on the cob being stuck in her intestine from our compost! Kay and Duane, Yinnar VIC

I have just received the backpack for my dog (Chilli). It's so cool I cant wait to get out and about with her. Have put it on her already and she was totally fine with it! Thank you for being so quick and fuss free with delivery, oh and the little extras were a great surprise! I will be recommending you guys to all . Susi & Chilli, Robertson NSW

Dog toys ordered Friday, arrived on Monday! Thank you. Fabulous service! Dog ecstatic. Break dancing with Hurley bone in the mouth. Doing circuits of the coffee table with joy! Helen and Turbodog, Caulfield North VIC

Just a quick email to say Thanks for your prompt and friendly service. I'll be sure to send a picture of Clive enjoying his new waggle merchandise on our road trip.Keep up the great work. Thanks. Sandra and Clive, Mildura VIC

I placed an order yesterday for a Web Master harness and a leash and I received it today, wow that was quick.I am really looking forward to getting home this afternoon to take Rosie for a walk in her new outfit, so she can show it off to the local neighbourhood.Thanks for your great service, look forward to purchasing form you again in the near future. I happily recommend Waggle to others wishing to purchase form waggle.com.au. Paul, Melbourne VIC

Package arrived today and we are very impressed with the speed of delivery. Jasper thinks his backpack is wonderful and that the Barkery bones are delicious. Emily and Jasper, Curtin ACT

Many thanks! I received Harrigan's dog boots yesterday and already he is quite happy walking around in them and they stay on perfectly. Our next trip to outback Australia will be much more comfortable for Harri. No more burrs for him. Although I requested black and you couldn't do that for me I am more than happy with the red. Thankyou so much and for such good quick service. I will send you a photo of Harri in his new boots. Lynette, Lane Cove NSW